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Mall Tenant Management

Connect Mall Management and Tenants Through One Operational Platform.

Avantech develops tenant management systems that help shopping malls and commercial property operators manage the workflows, submissions and communication shared between management teams and tenants.
The platform can be shaped around the property’s existing processes, replacing fragmented email, spreadsheet and paper-based workflows with a structured digital environment.
Discuss your tenant operations

A Digital Operating Layer for Tenant Management

Managing a commercial property involves continuous coordination between mall management, tenants, contractors and internal departments. Important submissions and approvals are often spread across email, spreadsheets, forms and messaging applications.
A tenant management platform provides one controlled environment for these interactions, helping management teams track requests, maintain records and give tenants a clearer way to complete operational tasks.

Platform Capabilities

Tenant Onboarding

Collect tenant details, contacts, documents and operational information through a structured onboarding workflow.

Tenant Portal

Give tenants a central place to view notices, submit requests, provide information and track relevant activity.

Fit-Out and Renovation Workflows

Coordinate renovation submissions, contractor details, supporting documents, comments, revisions and approvals.

Permit and Approval Management

Digitise operational permits, access requests and approval workflows across relevant management departments.

Sales Submission

Allow tenants to submit required sales information through a consistent process with submission history and reporting visibility.

Service Requests

Capture maintenance, operational and tenant service requests with status tracking, ownership and follow-up.

Circulars and Announcements

Publish operational notices, mall communications and important updates to selected tenants or the wider tenant community.

Campaign and Event Participation

Manage tenant participation, supporting information and submissions for mall campaigns, promotions and events.

Document Management

Maintain related forms, submissions, approvals and records in a structured and searchable environment.

Dashboards and Reporting

Provide management teams with visibility into pending submissions, overdue actions, request status and operational activity.
GTO Sales Reporting

Automated GTO Sales Reporting and Mall Integration

Gross-turnover (GTO) sales reporting is a core part of mall tenant operations. Our GTO platform connects tenant point-of-sale systems directly to mall management, so gross-turnover sales are captured accurately and reported automatically, replacing manual sales declarations and spreadsheets.
It is designed for brand owners, franchisors, shopping malls and property landlords, as well as canteen, food court and bazaar operators.

Agnostic

Connects to most point-of-sale (POS) systems and to any shopping mall through a cloud connector.

Automation

Automatically detects and corrects errors to ensure data accuracy and reduce manual work.

Future Proof

Built on modern web technology, ready to connect to new systems and platforms.

For Tenants

Stay compliant — avoid overcharging of GTO rental, prevent non-compliance penalties and reduce manual reporting.
Stay informed — fully transparent, end-to-end data submission with complete activity logs.
Cost saving — exclude e-commerce and online sales from shop transactions to reduce GTO rental.

For Landlords

Data integrity — integrates directly with POS systems and records sales in real time.
Timeliness — real-time or high-frequency batch reporting.
Future proof — designed to connect to any web application.

Built for Commercial Property Operations

Shopping malls
Mixed-use developments
Commercial buildings
Retail property groups
Property management companies
Mall operations teams
Tenant relations teams
Leasing and fit-out departments

Built Around Existing Property Workflows

Every property operator has different approval structures, tenant obligations and internal processes. Avantech can configure or develop the system around the workflows already used by the organisation rather than forcing teams into a rigid generic product.
Custom forms and workflows
Role-based access
Multi-property support
Tenant and unit records
Email notifications
Approval routing
Document storage
Reporting dashboards
Integration with existing property or finance systems
Ongoing application support
These are capabilities that can be implemented according to project requirements; not all are pre-built or included by default.

From Workflow Discovery to Long-Term Support

1

Understand

Review the existing tenant processes, stakeholders, forms, approvals and operational pain points.
2

Design

Define a practical digital workflow and system structure around how the property team operates.
3

Implement

Configure, develop, migrate and integrate the required platform components.
4

Support

Provide ongoing maintenance, enhancements and operational support after implementation.

Planning to modernise tenant operations?

Talk to Avantech about your current tenant workflows, submission processes and operational challenges. We can help define and deliver a platform suited to your property portfolio.
Discuss Your Requirements