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IT Outsourcing Service Provider In Singapore

By utilizing Avantech's IT outsourcing services to free up internal resources, you can direct your time and savings toward enhancing your company's core competencies.
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Modernising IT Outsourcing Services

For many fast-growing businesses in Singapore, managing an in-house IT team is a challenging balancing act. You must stay current with rapidly evolving IT trends and security standards while also controlling costs to satisfy your management and finance teams.

With Avantech's outsourcing services in Singapore, you can cut costs, address issues swiftly, and minimize operational disruptions. Our certified IT professionals, with many years of experience, provide three tiers of IT outsourcing collaboration:

Staff augmentation
Address resource or skill gaps in your in-house IT team with our experts, who will be managed directly by you.
Self-managed team
Engage a self-managed team led by Avantech's Project Manager or Team Lead to execute your IT initiative.
Full outsourcing
We handle your specific IT functions with complete responsibility for their quality and associated risks.
Avantech’s Approach to IT Service Delivery
To deliver IT services effectively, it's essential to follow several key principles and practices that ensure our services align with the organizational needs and expectations of our clients.
  Flexible pricing options
  • Fixed price.

    • Best for: feasibility study, PoC, small projects.

  • Time & Material (with a cap).

    • Best for: advisory; large-scale or flexible projects.

  • Per-ticket pricing.

    • Best for: L1, L2 support.

  • Fixed monthly fee.

    • Best for: L3 support (in-code changes).

      Ensured IT cost reduction
  • Offshore outsourcing.
  • Advanced techs for best ratio of business value.
  • Agile, DevOps, shift-left QA approach, test automation.
  • Cloud resource consumption optimization.
  • Increased team efficiency due to established project management practices.
  • Resources with lower rates work on routine tasks; resources with low performance are replaced.
    •   Cooperation flexibility
  • Wide pool of roles – project managers, developers, DevOps, architects, QA engineers, support specialists, data experts, etc.
  • We’re open to co-sourcing.
  • No vendor lock-in - we’re ready to assist with transferring knowledge to a new vendor.
  • From 0.5 FTE to 150+ FTE.
  • Cooperation term: 1 month – 10+ years.
  • All software code is owned by your organization.
  • 24/7 services to cover all time zones from North America to SEA, Australia and New Zealand.
    •   Quarterly reviews & KPI-based results
  • Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. highest possible value, etc.).
  • Proactive approach: we analyze processes/solutions and suggest adding improvements and possible competitive advantages.
  • Anticipating, openly communicating, and effectively managing potential stumbling blocks in cooperation.
  • We define the goals you want to achieve and ensure service transparency via reports on:
    • Use of resources (actual vs. planned).
    • Current issues & potential risks.
    • Team productivity and service quality KPIs, etc.
    • Although the IT outsourcing industry can sometimes involve hidden costs or undisclosed fees, Avantech maintains complete transparency regarding the costs of our services. We prioritize ensuring that our clients can plan their budgets accurately and avoid any unexpected surprises.
    We detail both the immediate costs involved in deploying and managing IT processes and potential future expenses, such as scaling operations, technology upgrades, or additional support services. This foresight and planning are integrated into our contracts and service agreements, ensuring a clear understanding of the service scope, key performance indicators (KPIs) for measuring service quality, and all financial commitments, including charges, recurring fees, and conditions that might lead to additional costs.
    Kenneth Leo, IT Director at Avantech, 20+ years in IT